Terms & Conditions

Welcome to Mitaibox.com. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or placing an order.

1. Use of Our Website

You agree to use Mitaibox.com only for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

  • Use our website for any unlawful purpose.

  • Violate any applicable laws or regulations.

  • Attempt to gain unauthorized access to our website, servers, or systems.

  • Interfere with or disrupt the proper functioning of the website.

  • Use the website to engage in fraudulent or misleading activities.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, and availability displayed on Mitaibox.com are accurate and up to date.

However:

  • Product appearance may vary slightly from images displayed on the website.

  • We reserve the right to correct errors or omissions.

  • Product prices and availability may change without prior notice.

  • We reserve the right to discontinue or modify products at any time.

Because our products are homemade and freshly prepared, minor variations in color, texture, or appearance may occur between batches.

3. Orders and Payments

By placing an order on Mitaibox.com, you confirm that the information provided by you is accurate and complete.

You agree to pay the total amount shown at checkout, including applicable product prices, taxes, shipping charges, and other applicable fees.

Payments are processed securely through third-party payment service providers. Mitaibox.com does not store your complete debit card, credit card, UPI, or banking credentials on its servers unless required and permitted by applicable law.

We reserve the right to cancel or refuse an order in cases including suspected fraudulent activity, incorrect pricing, product unavailability, or other circumstances requiring cancellation.

4. Order Processing and Delivery

Orders are processed after successful confirmation of the order and payment.

Orders may take up to 5 business days to be processed and shipped.

After dispatch, the estimated delivery time is generally 2–5 business days, depending on the delivery location and courier service.

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote delivery locations

  • Operational issues

  • Other circumstances beyond our reasonable control

Mitaibox.com is not responsible for delays caused by third-party shipping or delivery providers.

5. Returns, Refunds and Cancellations

Our products are perishable, freshly prepared, and made to order. Therefore, returns and exchanges are generally not accepted after delivery.

Refunds may be considered only in eligible circumstances, such as:

  • The product was damaged or leaked during shipping.

  • The wrong product was delivered.

  • The product was expired upon arrival.

Customers must contact us within 24 hours of delivery and provide clear photographs of the product, packaging, and relevant order/invoice details.

For complete information regarding refunds and returns, please refer to our Refund & Return Policy.

6. Customer Responsibility

Customers are responsible for providing accurate information when placing an order, including:

  • Name

  • Phone number

  • Email address

  • Complete delivery address

  • Other information required for successful delivery

Mitaibox.com will not be responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

Customers are also responsible for properly storing products after delivery according to the instructions provided with the product.

7. Intellectual Property

All content available on Mitaibox.com, including but not limited to:

  • Text

  • Product descriptions

  • Images

  • Logos

  • Graphics

  • Website design

  • Brand materials

is owned by or licensed to Mitaibox.com and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our website content without prior written permission.

8. Website Availability

We make reasonable efforts to keep Mitaibox.com available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or restrict access to the website for maintenance, upgrades, security reasons, or other operational requirements.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Mitaibox.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

  • Use or inability to use our website.

  • Use of our products or services.

  • Delivery delays caused by third parties.

  • Unauthorized access or technical issues beyond our reasonable control.

  • Information provided incorrectly by the customer.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

10. Third-Party Services

Mitaibox.com may use third-party services such as payment gateways, shipping providers, hosting providers, and other service providers.

Your use of such services may be subject to the respective third party's terms and policies. We are not responsible for the independent policies or practices of third-party service providers.

11. Changes to These Terms

We reserve the right to modify, update, or replace these Terms & Conditions at any time.

Any changes will be posted on this page. The updated Terms & Conditions will become effective upon posting unless otherwise stated.

Your continued use of Mitaibox.com after changes are posted constitutes your acceptance of the updated terms.

12. Governing Law and Jurisdiction

These Terms & Conditions and any separate agreements under which we provide our services shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts having jurisdiction over Penugonda, West Godavari, Andhra Pradesh, unless otherwise required by applicable law.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Mitaibox.com

Phone: 8886938456
Email: mitaibox.support@gmail.com
Business Hours: 9:00 AM to 5:00 PM
Address: Kodipandala Dibba, Penugonda, West Godavari, Andhra Pradesh – 534320

By using Mitaibox.com and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.